Where your parcel ships from
Every order is packed and dispatched by us from Jaipur. We hold the stock ourselves rather than drop-shipping, so what is listed is what is on the shelf.
Folders crease and never recover, so bulk packs ship in a rigid carton sized to the stack rather than compressed into a smaller box, and hanging files travel with their rails taped flat.
Handling time
Orders are picked, checked against the listed contents and dispatched in 1 business day, Monday to Saturday. Orders confirmed after 3:00 PM IST enter the next working day’s list. Sundays and public holidays are not working days.
Delivery across India
After handover the courier takes 2-4 business days to metro addresses and 4-7 business days to the rest of India. Counting the handling window, the usual estimate is 3-8 business days from the order.
We ship with Delhivery / DTDC. Paper is light and bulky; the long end of the range is remote PIN codes, and monsoon humidity is the one thing we bag against.
Shipping charges
Free shipping applies from ₹1,499 upwards. Below that a flat ₹59 is charged whatever the parcel weighs, shown in the cart before you pay. No handling or packing fee is added afterwards.
Cash on Delivery
Cash on Delivery sits alongside UPI. A few distant PIN codes are outside our courier partners’ COD network and the checkout says so before you confirm. We do not charge a COD convenience fee.
Tracking
A tracking link is emailed and texted on the first courier scan. If nothing moves for two working days, send the order number to atelier@casaviostudio.shop and we will chase the hub. Bulk cartons are heavy for their size, so please give an address where someone can receive one rather than a doorstep drop.