Return window
Tell us within 10 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unused, with the shrink-wrap or band intact, in the original carton with the invoice. A pack with folders taken out cannot be counted back into stock, so please check the cut and the size on the listing before opening a bulk box.
What we cannot take back
Opened or part-used packs, anything labelled or written on, custom-printed items, clearance stock, gift cards, and packs returned without the carton that keeps a stack square.
Damaged, wrong or short
Film the parcel as you open it. A crushed or creased stack, a damp carton, torn tabs, the wrong cut or a pack short of its stated count is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases, and the invoice in the parcel is all the paperwork we need.
Refund timing
Once a return is approved, the refund is processed within 6 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email atelier@casaviostudio.shop with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.